Our privacy policy protects your personal information.
This Privacy Policy sets out how Guzman y Gomez Sydney Delivery (operating the website guzmanygomeza.com) collects, holds, uses, and discloses personal information collected from visitors and customers. We conduct our operations in full compliance with the Privacy Act 1988 (Commonwealth of Australia) and the Australian Privacy Principles (APPs). By interacting with our website or submitting inquiries, you acknowledge the data handling practices described below.
Direct Collection Standard
Every point of contact at Guzman y Gomez Sydney Delivery is built on strict data parsimony. We record solely what is required to braise, assemble, pack, and transport your culinary order across the Sydney metropolitan network.
Primary Collection Points:
- Fiesta catering booking inquiries
- Digital menu feedback forms
- Direct dispatch communications
Collection of personal information
We collect personal information that you voluntarily provide to us when using our website, submitting feedback forms, requesting catering quotes, or contacting our team. This information may include your full name, email address, corporate entity name, telephone number, physical delivery address in the Sydney metropolitan area, and specific dietary preferences. We only collect information that is reasonably necessary for fulfilling your requests and conducting our business operations.
Under the Australian Privacy Principles (specifically APP 3), our taqueria operations never harvest sensitive health information without your explicit instruction. When you specify strict dietary parameters (such as celiac-grade gluten intolerance, dairy exclusions, or specific capsicum sensitivities) to ensure kitchen safety, that information is recorded strictly on that order’s dispatch docket to safeguard your physical well-being.
We do not collect government identifiers (such as Tax File Numbers or Medicare numbers), nor do we mandate account registration merely to browse menu listings or examine regional ingredient sourcing sheets at our George Street establishment.
Name, Phone, Email
Retained solely to confirm order specifications and dispatch courier notifications.
Street, Suite, Suburb
Utilized by delivery personnel to route hot orders directly to your door.
Purpose of holding and using personal information
We use your personal data strictly for legitimate commercial purposes connected to our taqueria operations. These purposes include:
Catering & Quotes
Processing and responding to your catering requests, quote applications, and general menu inquiries for corporate and private events across Sydney.
Dispatch Logistics
Dispatching couriers to your specified delivery address with immediate delivery manifests to guarantee temperature and transit accuracy.
Operational Updates
Communicating essential operational updates regarding store hours, service disruptions, or dietary alerts from our George Street kitchen.
Regulatory Mandates
Complying with our legal and regulatory record-keeping obligations under New South Wales and Australian taxation and consumer law.
Commercial Integrity Guarantee
We do not sell, rent, or trade your personal information to third-party marketing companies. Every data point remains tethered to your delivery fulfillment.
Data storage, security, and retention periods
We implement reasonable physical, technical, and managerial safeguards to protect your personal information from misuse, loss, unauthorised access, modification, or unlawful disclosure. Electronic inquiry records are stored on secure access-controlled servers located in Australia. We retain personal records only for as long as necessary to fulfil the operational purpose for which it was collected, or as required by applicable Australian taxation and commercial record-keeping legislation.
Our internal protocols ensure that digital communications and quote documentation are encrypted both in transit (using standard TLS protocols) and at rest on Australian hosting architecture. Access to customer contact lists and catering itineraries is restricted exclusively to senior store management and authorized dispatch coordinators operating from our George Street center.
When records cross statutory retention limits (such as standard seven-year accounting cycles for completed invoices or six months for resolved customer inquiries), digital files are permanently de-identified or destroyed using secure digital purging tools.
| Information Class | Operational Purpose | Retention Term |
|---|---|---|
| Catering Quotes | Event cost calculation and menu planning | 90 days from quote generation |
| Courier Drop Records | Drop verification and driver safety audit | 30 days from dispatch execution |
| Tax Invoices | Statutory compliance with Australian Tax Office | 7 fiscal years (ATO Mandate) |
| General Email Inquiries | Customer service resolution | 180 days post-resolution |
Australian Data Sovereignty
In strict accordance with the Privacy Act, we maintain that customer data generated via guzmanygomeza.com remains housed on sovereign servers physically located within Australia, preventing foreign jurisdiction surveillance.
Operational Mandate: Couriers access only the physical street address and mobile phone necessary to execute handover.
Disclosure to third-party service providers
To deliver our food services efficiently across Sydney, we may disclose relevant personal details to trusted operational service providers. These include local delivery couriers who need your street address and telephone contact to complete drop-offs, IT hosting providers who maintain our web infrastructure, and professional advisors such as accountants and legal counsel. All third-party providers are obligated to treat your data with strict confidentiality.
Every courier contractor, digital hosting technician, or payment gateway processor engaged by Guzman y Gomez Sydney Delivery enters into enforceable data confidentiality covenants. They are explicitly prohibited from retaining, distributing, or utilizing your phone number or street address for any purpose beyond the immediate delivery run.
In the event that law enforcement or a Commonwealth statutory regulator issues a legally binding subpoena or court order under Australian jurisdiction, we will cooperate solely within the strict boundaries delineated by the law.
Accessing and correcting your personal information
Under Australian Privacy Principles 12 and 13, you have the right to request access to any personal information we hold about you, and to request corrections if you believe the information is inaccurate, out of date, incomplete, or misleading. To submit an access or correction request, please contact our Privacy Officer in writing at our George Street taqueria address or via email. We process requests within thirty business days.
Written Request
Submit a formal written request via email or postal letter to our George Street management desk clearly specifying the records you wish to review or correct.
Identity Verification
To protect your privacy and prevent unlawful disclosure to third parties, our Privacy Officer will verify your identity against the contact credentials on record.
Resolution Within 30 Days
We provide full documentation or formal confirmation of record amendment within thirty business days at zero administrative charge to you.
Exceptions to Access: In rare cases permitted under Australian law, access may be declined if releasing the information would have an unreasonable impact on the privacy of other individuals, if the request is frivolous or vexatious, or if disclosure would violate an ongoing legal proceeding. Where access is refused, we will provide a comprehensive written statement explaining the statutory rationale.
Privacy complaints and contact details
If you have concerns about how we have handled your personal information or believe we have breached the Australian Privacy Principles, you may submit a formal complaint to our Privacy Officer at:
Guzman y Gomez Sydney Delivery
Shop 12, 500 George Street, Sydney NSW 2000, Australia
Phone: +61 2 9264 8821
Email: [email protected]
Hours: Monday – Sunday: 10:00 AM – 10:00 PM
We investigate all complaints promptly and provide a written response. If you are unsatisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).
Office of the Australian Information Commissioner (OAIC)
The OAIC is the independent national statutory regulator for privacy and freedom of information. You have the right to lodge a complaint directly with the OAIC if our internal resolution does not meet your expectations.
George Street Operations
Our dispatch desk operates daily in the heart of Sydney CBD. Management is on-site to inspect catering records, verify courier handoffs, and uphold consumer confidentiality.
Frequently asked privacy inquiries
Common operational questions regarding our data handling protocols and courier coordination across Sydney.
Do you store my payment card details when I submit a catering inquiry?
Can couriers contact me after my delivery is completed?
How often is this privacy documentation updated?
Transparent operations for authentic Sydney delivery.
Explore our freshly prepped Mexican menu, verify our local farm partnerships, or connect directly with our George Street kitchen team for your upcoming catering event.